
A manager is responsible for the application and performance of knowledge.

Checking the results of a decision against its expectations shows executives what their strengths are, where they need to improve, and where they lack knowledge or information.

Company cultures are like country cultures. Never try to change one. Try, instead, to work with what you've got.

Management is doing things right; leadership is doing the right things.

Most discussions of decision making assume that only senior executives make decisions or that only senior executives' decisions matter. This is a dangerous mistake.

Never mind your happiness; do your duty.

People who don't take risks generally make about two big mistakes a year. People who do take risks generally make about two big mistakes a year.

The most efficient way to produce anything is to bring together under one management as many as possible of the activities needed to turn out the product.

The productivity of work is not the responsibility of the worker but of the manager.

There is nothing so useless as doing efficiently that which should not be done at all.

Today knowledge has power. It controls access to opportunity and advancement.

Unless commitment is made, there are only promises and hopes... but no plans.

We now accept the fact that learning is a lifelong process of keeping abreast of change. And the most pressing task is to teach people how to learn.

Rank does not confer privilege or give power. It imposes responsibility

The best way to predict the future is to create it.

The aim of marketing is to know and understand the customer so well the product or service fits him and sells itself.

The purpose of a business is to create a customer.

Quality in a service or product is not what you put into it. It is what the client or customer gets out of it.